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  PPI Complaint Information  

On 2 March 2017, the Financial Conduct Authority (FCA) announced new rules and guidance about handling PPI complaints. We are dealing with all PPI complaints under these new rules straight away to ensure our customers are treated fairly. The FCA is also setting a cut-off date for making PPI complaints which will be 29 August 2019.

What is PPI?

Payment Protection Insurance (PPI) provides cover for the monthly repayments of your car loan(s) if you are made unemployed, have an accident, become sick or die. Ford Credit (FCE Bank plc) never sold PPI, we are therefore not responsible for any "misselling" complaints, and instead those are the responsibility of the Motor Dealer that sold the PPI policy to you (when you purchased the vehicle).

However under the new FCA rules there are now TWO steps to a PPI complaint:

Step 1 is the misselling element of a complaint; this is where the person that sold the policy (the dealer) has to investigate and respond if the policy was mis-sold.

Step 2 – If the person that sold the PPI "rejects" the complaint and no payment is awarded to the customer then under step 2, we need to assess (under Section 140A of the Consumer Credit Act 1974 "CCA"), if the commission of a PPI policy was not disclosed whether an unfair relationship existed between the Creditor (Ford Credit) and the Debtor (yourself).

This form is for STEP 2 complaints only.
It should only be filled in where misselling complaints have been rejected.

This form should not be filled in if you have already been awarded compensation/redress for a PPI policy, and you must declare details of any previous complaints if you feel you are still entitled to complain.

If it is discovered you have received payment for a misselling claim then any payment from us in respect of an unfair relationships complaint must be returned. It is an offence to claim for Step 2, if you have already received compensation under Step 1.

By completing this form, you confirm you were the account holder at the time of the agreement- if you are looking to claim on behalf of someone else please write to us at: Ford Credit, 1 Tony Wilson Place, Manchester, M15 4FN (any complaints on behalf of a 3rd person will need proof of authority to act on that persons behalf).

To be eligible your finance agreement must have been active on or after 6th April 2008. Only PPI policies that were in place on or after this date are eligible to be considered.

Please provide as much information as possible to ensure we can match your policy and assess the complaint speedily and fairly. Feel free to use the comments section for any further information you think will be useful.

By completing this form you will be disclosing personal information to Ford Credit. This information will only be used to investigate your complaint.

Personal information will also be collected from your use of this website. For further information on how Ford Credit will use this information please refer to our privacy policy.

Your security is of paramount importance at Ford Credit, the secure form is encrypted end to end.

 Access the PPI complaint form